Application Support Engineer

Job ID:	1051
Location:	Bangalore
Work Experience:	2 - 5 years
Category:	Telecom/ISP
Job Level:	Project Manager / Office Manager
Salary:	Not Specified
Posted:	about 6 months ago
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 Provide production support for company’s enterprise software installations across multiple customers.  Review customer created tickets, understand issues, perform diagnosis, fix issues as required and coordinate with PM team for response to customer. Escalate to Dev/IT/DBA Teams as necessary.  Monitor backend processes e.g. ETLs, report generation and rule engine processing jobs.  Troubleshoot errors backend processes e.g. errors in data loading, missing datasets and missing entities, errors in report generation and other faults in backend processes and jobs. Re-run failed processes and jobs as necessary.  Configure, test and deploy new ETLs and other processing jobs using internal processing agents, tools and modules.  Respond to alerts generated from production monitoring systems for Server outage, URL outage, CPU/Memory usage, Storage usage, File Backlogs and ETL Backlogs etc.  Participate in the on-call rotation.  Collaborating with peers, Subject Matter Experts (SMEs), IT, DBA to resolve issues.

• Network Testing
• 4G/LTE
• LTE-A

• Graduation: Not Required
• Post Graduation: Not Required
• Doctorate: Not Required

• Not Specified

• Not Specified