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Application Support Engineer

Bangalore
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Job ID: 1051 | Location: Bangalore | Functional Area: Telecom - Support | Work Experience:2 - 5 years

3leads

3leads one of the fastest growing consulting company, primarily focused in to Software Solutions, IT Infrastructure Services, Staffing & Outsourced payroll services, Mobility, Enterprise Solutions.
Job ID: 1051
Location: Bangalore
Work Experience: 2 - 5 years
Category: Telecom/ISP
Job Level: Project Manager / Office Manager
Salary: Not Specified
Posted: about 8 months ago
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Job description
 Provide production support for company’s enterprise software installations across multiple customers.  Review customer created tickets, understand issues, perform diagnosis, fix issues as required and coordinate with PM team for response to customer. Escalate to Dev/IT/DBA Teams as necessary.  Monitor backend processes e.g. ETLs, report generation and rule engine processing jobs.  Troubleshoot errors backend processes e.g. errors in data loading, missing datasets and missing entities, errors in report generation and other faults in backend processes and jobs. Re-run failed processes and jobs as necessary.  Configure, test and deploy new ETLs and other processing jobs using internal processing agents, tools and modules.  Respond to alerts generated from production monitoring systems for Server outage, URL outage, CPU/Memory usage, Storage usage, File Backlogs and ETL Backlogs etc.  Participate in the on-call rotation.  Collaborating with peers, Subject Matter Experts (SMEs), IT, DBA to resolve issues.
Skills
  • Network Testing
  • 4G/LTE
  • LTE-A
Education Required
  • Graduation: Not Required
  • Post Graduation: Not Required
  • Doctorate: Not Required
Languages
  • Not Specified
Job Benefits
  • Not Specified
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